Yes, our products ship discreetly. No one will ever know what’s inside of your packages. Just look out for the CC Wellness sender address and you’ll know what to expect.
Where is my order fulfilled?
All orders are fulfilled at our warehouse and manufacturing headquarters in Santa Clarita, California. Orders are shipped within 1 business day from the time the order is placed, excluding weekends and national holidays.
Where do you ship?
We currently ship to the 48 contiguous United States. We don't ship to Alaska, Hawaii, Puerto Rico, Guan, or the U.S. Virgin Islands.
How long does shipping take?
Most orders are delivered within 7 - 10 business days. Our Fulfillment Team ships orders Monday - Friday, excluding national holidays. Most orders are shipped within 1 business day from the time the order is placed. After your order ships out, delivery time can vary based on your shipping method: Standard Shipping: Delivery in 7 - 10 business days, via USPS or FedEx. Free Shipping: Delivery in 7 - 10 business days, via USPS or FedEx. Expedited Shipping: Delivery in 2 - 3 business days after your ships, via USPS or FedEx. Please Note: We cannot guarantee a delivery date with expedited shipping, but can guarantee it will be faster than standard or free shipping.
How do I track my order?
Once your order ships out, we'll email your tracking information so you can monitor your order and anticipated delivery date. If you don't receive an email within 3 business days of placing your order, please check your spam or trash folder.
My order was delivered but I didn't receive it.
Most of the time, your order is delivered to the wrong address, a common area at your address, or a parcel locker for a scheduled pick up. Please email our Customer Support Team at support@mysaylav.com, so we can help!
There's something wrong with my order, how can I contact you?
There are two ways to contact us. Clicking here will take you to the contact form of our website. Fill out the appropriate fields and press the send button. You can also send an email to support@mysaylav.com and a customer service specialist will assist you.
Orders
What is your privacy policy?
Customer privacy and trust are of the utmost importance to say la V.™ Working in accordance with state and federal laws, your personal information will never be duplicated or transferred to unknown parties. To view our full privacy policy, please click here.
What is your cancellation policy?
In order to ensure a valid cancellation, it must be performed within 3 hours of checkout. If your order is canceled after the 3-hour mark, we will try our best to accommodate but cannot guarantee your order will be cancelled and refunded. Once an order has been fulfilled and shipped, it cannot be canceled.
Do you accept returns?
We do not accept returns. If your bottle arrives cracked or leaking, please contact us so we can provide additional assistance.
How do I use discount codes?
During the checkout process, you’ll be prompted to add a discount code. Type in your code and then press "Apply." Your discount will automatically be calculated at checkout. If you have any questions, you can contact our Customer Support Team at support@mysaylav.com.
Products
Are the jojoba beads in the nourishing Veauty™ wash harsh on the Vulva?
No, the beads dissolve once activated with water to release nourishing jojoba oil to moisturize the skin.
I’m having difficulties getting the product out from the say la v.™ hydrating Veauty cream, what should I do?
To activate the cream pump, pump 2-3 times. Then unscrew the cap and tap the bottle on a flat surface 2-3 times. Re-tighten the cap and pump until product flows.
Are all of your products gluten free?
Yes, all of our products are gluten free. They’re also free of parabens, sulfates and artificial fragrances.
Contact Us
Do you have a mailing list?
Yes, we do! You can email a member of our Customer Support Team and we’re happy to add your email to our mailing list.
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